Responsible Gaming — Play Smart, Stay Safe

khale88 is strictly an adult platform. Access to all games, sports betting markets, live casino tables, and financial services on the platform is permitted only to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced at every stage of the player journey — from registration through to ongoing account use.

During the registration process, all players are required to confirm their date of birth and agree to our Terms & Conditions, which include an explicit acknowledgement that they are aged 18 or above. This declaration is legally binding. Providing a false date of birth in order to circumvent the age restriction is a serious violation of our Terms & Conditions and may result in immediate account suspension, forfeiture of all balances, and referral to relevant authorities.

As part of our standard Know Your Customer (KYC) verification process, khale88 requires all players to submit a copy of a government-issued identity document — such as a National Identity Card (NID), valid passport, or Bangladesh driving licence — which includes date of birth. Accounts that have not completed identity verification may have restricted access to withdrawals and higher deposit tiers until verification is complete.

We also recommend that adults sharing devices with minors make use of parental control and content filtering software. Reputable tools such as Net Nanny, Qustodio, and Bark can help restrict access to online gambling sites on shared devices, providing an additional layer of protection beyond the controls operated directly by khale88.

khale88 provides a comprehensive suite of responsible gaming tools that are available to all registered players at no charge. These tools are designed to give you direct, practical control over your gambling activity — so that using khale88 remains an enjoyable leisure activity within limits that you define.

All responsible gaming tools can be accessed from the Account Settings > Responsible Gaming section of your khale88 account. Changes to limits that make them more restrictive take effect immediately. Changes that relax or remove limits are subject to a mandatory cooling-off period to prevent impulsive decisions.

One of the most effective ways to maintain control over your gambling activity on khale88 is to set a deposit limit that reflects your personal entertainment budget — the amount you are genuinely comfortable spending on gambling each day, week, or month. Deposit limits are separate from loss limits and apply to the total amount you can transfer into your khale88 account from any payment method, including bKash, Nagad, Rocket, Upay, and bank transfers.

How to Set a Deposit Limit

We strongly encourage all khale88 players — especially those who are new to online gambling — to set a deposit limit before making their first deposit. Treating your gambling budget as a fixed entertainment expense, separate from household necessities and savings, is a key principle of responsible gambling practice.

If you feel that gambling on khale88 has become a problem — or if you simply wish to stop gambling for an extended period — you have the right to request a self-exclusion at any time. Self-exclusion is a more serious and longer-lasting measure than a standard time-out, and it is designed for players who need a firm, enforced break from gambling activity.

Self-Exclusion Periods

khale88 offers the following self-exclusion durations:

• 3 months — A medium-term break, suitable for players experiencing early signs of problem gambling or a period of personal financial stress.
• 6 months — An extended break, suitable for players who have identified a pattern of problematic gambling behaviour and want dedicated time to address it.
• 12 months — A full-year exclusion, offering a substantial recovery period with professional support recommended during this time.
• Permanent (indefinite) — A permanent account closure with no option to reopen. This option is recommended for players who have a diagnosed gambling disorder or who are committed to lifelong abstinence from gambling. Permanent self-exclusion cannot be reversed.

What Happens During Self-Exclusion

• Your khale88 account is immediately locked. You cannot log in, deposit funds, or place any bets.
• All pending bonus offers and promotional communications are cancelled and you will be removed from all marketing lists.
• Any existing account balance (real money) will be returned to you via your original payment method. Please contact support@khale88 to arrange withdrawal of your remaining balance before or immediately after submitting your self-exclusion request.
• Your account data is retained in accordance with our Privacy Policy and applicable legal obligations — it is not deleted, as records must be maintained for KYC, AML, and financial compliance purposes.
• For time-limited exclusions, your account will not be automatically reopened at the end of the exclusion period. You must actively contact support@khale88 to request reactivation, and a mandatory 24-hour cooling-off period will apply before access is restored.

How to Request Self-Exclusion

You can request self-exclusion through either of the following channels:

• Via Account Settings: Log in to your khale88 account > Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period and confirm your request. The exclusion takes effect within 1 hour of confirmation.
• Via Support: Email support@khale88 with the subject line "Self-Exclusion Request". Include your registered account email address and your chosen exclusion period. Our team will process the request within 24 hours and send written confirmation to your registered email.

Gambling is a form of entertainment that the vast majority of players enjoy responsibly. However, for a small proportion of individuals, gambling can become problematic — developing into a pattern of behaviour that negatively impacts finances, relationships, work, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

The following indicators may suggest that gambling has moved beyond recreation and become a problem. Review this checklist honestly. If several of these signs apply to you, we strongly encourage you to use khale88's responsible gaming tools and to seek external support.

The protection of children and young people from exposure to gambling content is a fundamental responsibility that khale88 takes extremely seriously. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. We take a range of measures to prevent minors from accessing our services.

Our Safeguards

• Age declaration at registration: All new players must confirm their date of birth and agree that they are 18 or older before an account can be created.
• KYC document verification: Identity documents are reviewed to confirm age during the mandatory KYC process. Accounts of players who fail age verification are suspended immediately.
• Marketing restrictions: khale88 does not direct any marketing or promotional content toward individuals under 18. Our advertising and communications focus exclusively on adult audiences.
• Proactive monitoring: Our risk and compliance team monitors account activity for indicators of underage play, including behavioural patterns inconsistent with adult usage, and investigates promptly.

Advice for Parents and Guardians

If you share a computer, tablet, or mobile phone with children or teenagers in your household, we recommend the following steps to prevent accidental or deliberate access to khale88 and other gambling websites:

• Use parental control software such as Net Nanny, Qustodio, or Bark to block access to gambling category websites on shared devices.
• Never save your khale88 username or password in a browser on a shared device. Always log out after each session.
• Keep your khale88 account credentials strictly private. Do not share your password with anyone, including family members.
• If you use mobile banking apps (bKash, Nagad, Rocket) linked to your khale88 account, use separate app lock PINs to prevent unauthorised access.
• Have open conversations with young people in your household about the risks of gambling and why it is restricted to adults.

If you feel that gambling is becoming a problem for you or for someone you know, please do not wait to seek help. There are professional support organisations and counselling services available in Bangladesh and internationally that specialise in gambling-related issues. Reaching out is a sign of strength, not weakness.

khale88's own support team is available 24/7 and can assist you in activating responsible gaming tools, processing self-exclusion requests, and pointing you toward appropriate external resources. Contact us at support@khale88 with the subject line "Responsible Gaming Support".

Responsible gaming is not a checkbox at khale88 — it is a core operational principle that shapes how we build, market, and run our platform for Bangladeshi players. We believe that a sustainable, trustworthy gambling platform is one that prioritises the long-term wellbeing of its players over short-term revenue.

Our responsible gaming programme is built on four pillars:

• Prevention: Rigorous age verification, proactive KYC checks, and clear 18+ messaging across all platform touchpoints prevent underage access and ensure only eligible adults use the platform.
• Empowerment: A full toolkit of self-management features — deposit limits, loss limits, session time limits, reality checks, time-outs, and self-exclusion — gives every player direct control over their gambling activity at no cost.
• Detection: Our risk and compliance team actively monitors account behaviour for indicators of problem gambling, including escalating deposit frequency, chasing-loss patterns, and requests to override cooling-off periods. Where concerns are identified, we may proactively contact the player and suggest responsible gaming resources.
• Support: A 24/7 English and Bengali support team, a clear self-exclusion pathway, and signposting to external professional support organisations ensure that players who need help can access it quickly and without stigma.

We review our responsible gaming policies and tools regularly and update them in line with industry best practice and feedback from our player community. If you have suggestions for how khale88 can improve its responsible gaming programme, please share them with us at support@khale88 — we genuinely welcome player input.

By playing on khale88, you agree to our Terms & Conditions and acknowledge that you have read and understood this Responsible Gaming policy. We ask every player to treat gambling as entertainment, set a budget before playing, never gamble with money needed for essentials, and to reach out for help if gambling stops being fun.